If you need technical support, please send an email to: support@Altdo.com,
clearly describing the problem you are encountering. Normally we will reply
to you within 24 hours.
| Contact manager@altdo.com now, and we will know your complaints, suggestions or cooperation intents about our products or service. |
Read our FAQ
1.How to report bugs?
2.How to buy our pruduct?
3.What happens after I send in the order?
4.I have not received my registration information. Why?
5.If I purchase your software, can I upgrade it for free in the future?
6.I lost my license code, can you send again?
7.Do I need to re-register after I re-install the software?
8.How long will it take to get your supporting response?
9.What is DIVX?
10.What is XVID?
Q1:How to report bugs?
Answer:Please email any bugs or suggestions to support@Altdo.com.
Q2: How to buy our products?
Answer:Please click here for details.
Q3: What happens after I have sent in the order?
Answer:Normally, you will receive your registration information within 12 hours after
you have sent us the online order form.If you haven’t received your registration information
within 12 hours, or you have lost the registration email, please contact us at
support@Altdo.com. We will be glad to help you.
Q4: I have not received my registration information. Why?
Answer:Do not panic! In many cases, there may be a processing delay. Sometimes, people
have supplied the wrong email address. In rare cases, the registered users are
unreachable due to mis-configured email clients or privacy control. Please feel
free email to support@Altdo.com. We'll resend you your registration information soon.
Q5: If I purchase your software, can I upgrade it for free in the future?
Answer:Yes, we provide free upgrade. Please keep your eyes on our site to get upgrade
infomation. Please download the update version by yourself, and you can register it
with the same license code.
Q6: I lost my license code, can you send again?
Answer:Sure. Please provide us your Order ID or other information in your order such as
the Email you used to order) so that we can find your information in our database.
Q7: Do I need to re-register after I have re-installed the software?
Answer:No, you don't have to re-enter your registration information. Our software remembers
you registration status.
Q8: How long will it take to get your supporting response?
Answer:We promise to response to your email within 2 working days. In most cases,the response will be immediately or in a few hours.
Q9:What is DIVX?
Answer:DivX is the name of a popular new video compression technology developed by DivX,
Inc. The format was developed to enable users to play and create high-quality
videos in a fast and convenient way, while still maintaining the best quality
possible. The DivX codec is currently the most popular MPEG-4 based codec because
of its quality, speed and efficiency as well as the wide range of DVD players that
support DivX. If you compare DivX movies to DVDs they're able to offer the same
image quality at one-tenth (1/10) the size, which makes them perfectly suited for
movie downloads where the bandwidth available usually is limited. This means that
you can easily fit a full movie on a single CD, while still maintaining the
original image quality of the DVD. The video is usually combined with AC3 or MP3
audio to provide both high quality audio and video. All of these things have contributed
to the popularity of the format among those that download movies and videos online.When you install the DivX codec it essentially works as an add-on to your system, which enables you to compress and decompress video in the DivX format. Once you've
installed the DivX codec on your system you will be able to watch DivX videos using
Windows Media Player or any other player that supports DivX. To download and install
the codec, goto the http://www.divxmovies.com/codec/ or http://www divx.com section.
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Q10:What is XVID?
Answer:XviD is the name of a popular new video codec being developed as an open source project
by volunteer programmers from all over the world. The format was created to offer a free
alternative to other commercial video codecs, and despite being open source its quality
and efficiency has made it one of the most popular video codecs online. While XviD still
isn't as widely used as DivX, playback of XviD movies is usually supported in new DVD
players nowadays. The XviD codec makes it possible to compress a full-length DVD-quality
movie enough to fit on a single CD (might require 2 CDs depending on the length of the
movie), while still maintaining the original image quality. Despite the fact that XviD
movies offer higher quality video at smaller file sizes they take less time to encode
than MPEG-2 due to the incredible compression technology. The video is usually combined
with MP3 or AC3 audio to enable both high quality video and audio. These factors and the fact that the codec is distributed for free has contributed to the success of the format. When you install the XviD codec it basically provides your system with specific instructions how to compress and decompress video in the XviD format. Once you've installed the XviD codec on your system you will be able to play XviD videos using Windows Media Player or any other XviD-enabled player. To download and install the codec, goto the http://www.divxmovies.com section
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